kga99 Privacy Policy — Your Data, Your Rights

1Introduction

This Privacy Policy ("Policy") describes how kga99 ("kga99", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to registered players and visitors ("you", "your") of the kga99 online casino and sports betting platform accessible at https://kga99.org and its associated sub-domains. This Policy forms part of, and should be read together with, the kga99 Terms and Conditions.

By registering an account on the kga99 platform or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the kga99 platform. Questions about this Policy may be directed to our support team at [email protected] at any time.

2Information We Collect

kga99 collects personal data through different channels depending on how you interact with the platform. The categories of data we collect include the following.

3How We Use Your Information

kga99 processes personal data for specific, explicit, and legitimate purposes. We do not process personal data in any manner incompatible with those purposes. The principal purposes for which we process your data are as follows.

• To create and administer your kga99 account, including verifying your identity during the registration process and during any subsequent KYC verification request.
• To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and any other payment method you choose to use on the platform.
• To operate and improve the kga99 platform, including providing access to casino games, sports betting markets, live casino, crash games, and fish shooting titles, and ensuring the technical performance of these services.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, fraud prevention, and responsible gaming obligations — such as enforcing the minimum age of 21 and managing self-exclusion requests.
• To provide customer support, including responding to queries, complaints, account disputes, and any responsible gaming support request that you make through the kga99 live chat or email support channels.
• To send you service communications relating to your account, including deposit confirmations, withdrawal status updates, security alerts, and material changes to kga99 policies or terms. kga99 does not send unsolicited marketing communications.

4Legal Basis for Processing

kga99 processes your personal data only where it has a lawful basis for doing so. The legal bases on which we rely are as follows.

• Contractual necessity — processing that is necessary to perform our contract with you, including account management, payment processing, and delivery of the betting and gaming services you have requested.
• Legal obligation — processing that is required to comply with applicable laws and regulations, including identity verification, anti-money laundering checks, and responsible gaming obligations.
• Legitimate interests — processing for purposes that are in kga99's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such processing does not override your fundamental rights and freedoms.
• Consent — where you have provided specific, informed, and freely given consent to a particular processing activity. You may withdraw consent at any time by contacting [email protected], though withdrawal will not affect the lawfulness of any processing carried out before the withdrawal.

5How We Share Your Information

kga99 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Game and platform technology providers — kga99 integrates game content and platform technology from licensed third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others. These providers may receive technical session data necessary to deliver their services but are contractually prohibited from using such data for any purpose other than service delivery.
• Payment processors — deposit and withdrawal requests are processed via mobile banking partners including bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank. These partners receive only the minimum data necessary to process the relevant BDT transaction, in accordance with their own applicable terms and privacy policies.
• Regulatory and law enforcement authorities — kga99 may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. kga99 will, where legally permissible, notify you of any such disclosure.
• Fraud prevention and security partners — where kga99 detects or suspects fraudulent activity, money laundering, or other illegal conduct, relevant data may be shared with fraud prevention services, identity verification partners, or law enforcement bodies.

kga99 requires all third-party service providers to whom personal data is disclosed to maintain appropriate technical and organisational security measures to protect that data, and to use it only for the purposes for which it was shared.

6Data Retention

kga99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. In practice this means that account data and transaction records are generally retained for a period of at least five years from the date of the last activity on the account, in accordance with applicable anti-money laundering record-keeping requirements.

Where an account is closed at your request, kga99 will delete or anonymise personal data that is no longer required for legal or regulatory purposes within a reasonable period following closure, subject to any applicable retention requirements. Certain data — such as records related to a dispute or a regulatory enquiry — may be retained for longer where there is a legitimate legal reason to do so.

7Security

kga99 implements appropriate technical and organisational security measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. All data transmitted between your device and the kga99 platform is protected by SSL (Secure Socket Layer) encryption. Player account passwords are stored in hashed form and are never transmitted or stored in plaintext.

Whilst kga99 takes the security of your data seriously and employs robust safeguards, no method of electronic transmission or storage is 100% secure. kga99 cannot guarantee absolute security but commits to promptly investigating and, where required, notifying you of any data breach that is likely to result in a risk to your rights or interests. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with any third party.

8Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that kga99 holds about you. To exercise any of these rights, please contact kga99 support at [email protected] with your registered mobile number and a clear description of your request.

kga99 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, the response period may be extended by a further 30 days, in which case kga99 will notify you within the initial 30-day period and explain the reason for the extension.

9Cookies and Tracking Technologies

kga99 uses cookies and similar tracking technologies on the platform to support core functionality, analyse platform usage, and improve the user experience. A cookie is a small text file stored on your device by the platform when you visit it.

• Essential cookies — these are strictly necessary to operate the kga99 platform, maintain your logged-in session, and ensure security. These cookies cannot be disabled without affecting core platform functionality.
• Analytics cookies — kga99 uses aggregated, anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data does not identify individual players.
• Preference cookies — these cookies remember your platform settings and preferences, such as language selection and display preferences, so you do not need to reconfigure them on each visit.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kga99 platform, including your ability to stay logged in during a session or access certain game titles.

10Third-Party Services and Links

The kga99 platform integrates third-party game content, payment processing, and platform support services. Where you interact with these third-party services — for example, by placing a bet on a live casino table powered by Evolution Gaming, or by initiating a bKash deposit — the relevant third-party provider may process personal data in connection with that interaction in accordance with their own privacy policy.

kga99 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with, including your chosen mobile banking provider, to understand how they handle your personal data.

11Children's Privacy

The kga99 platform is strictly intended for adults aged 21 years and above. kga99 does not knowingly collect personal data from any person under the age of 21. If kga99 becomes aware that personal data has been collected from a person under 21, kga99 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 has registered an account on the kga99 platform, please contact kga99 support immediately at [email protected] so that the matter can be investigated and resolved promptly.

12Changes to This Privacy Policy

kga99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, kga99 will endeavour to notify active players via the platform or by electronic communication to the registered contact details on file. The updated Privacy Policy will be effective from the date it is published at https://kga99.org/privacy-policy.

Your continued use of the kga99 platform after any updated Privacy Policy has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how kga99 protects your personal data.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which kga99 handles your personal data, please contact the kga99 Data Support team. We aim to acknowledge all privacy-related queries within 2 business days and to resolve them within 30 days.

Email: [email protected]